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Customer Service

Why purchase from KGHobby?

Professional

We are experienced online seller kicked off from ebay in 2002. As a PowerSeller we have learnt much solid experience from our previous practises, so we know what you need and have the ability to provide you a smooth and easy transaction!  

 

Our customer from United Kingdom

We have served Over thousands of individual, retailers and wholesalers from more than 30 countries around the world. 

 We have physical office , warehouse and full time staff in Hong Kong and US, unlike those amateur shops who just their web-site storefonts.

Competitive Price

As we order from our suppliers in volume, KGHobby are able to provide all products at competitive prices. We have teamed up with a number of official suppliers and intended to offer a more competitive price and a wider range of merchandise.  Our aim is to provide all the customers a convenience and  excellent service at a unbelivable low prices!

Shipping and Packing

KGHobby has well-trained operation staff will pack your orders with layers of bubbles and place your items in strong boxes.

we concern good packaging to avoid any damage during transportation. It is surely no good to pay less on shipping and take the risk on breakage. A strong box is a must to protect your favor ordered items. We can ship your orders within 1-3 business days.

Import Tax

Customs fees are a big variable that will depend on the product, the country of export and the country of import. 

Sometimes, we will do our best to help you with import regulations. We are happy to follow your instructions regarding labeling, packing, declarations and invoices. Special requests can be made by explaining the situation using the online comments box during the checkout process.  

Paypal Verified & Qualified World Seller

                      
we are Paypal Verified and Qualified Paypal World Seller  

Paypal Money Back Guarantee

Safeguard your online purchases with PayPal's Money Back Guarantee. Paypal only offers this Money Back Gaurantee to limited qualified sellers only. Kghobby.com has been selected by paypal to participate in this Program

When you make a payment on KGHobby, you can now buy a Money Back Guarantee to protect your purchase of physical goods on selected transactions. If you purchase the Money Back Guarantee, you will have the option to return your merchandise to PayPal in exchange for a reimbursement (not including the Guarantee fee), provided that you file a complete reimbursement request within 30 days of payment.
 (The Money Back Guarantee will only be applicable to U.S. buyers on physical goods transactions for less than $1,000.)


 

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