When you place a preorder with kghobby, we will reserve that figure for you from our incoming shipment. In some cases our shipments pre-sell-out so only people who preorder with us are able to receive the items because we don't have any extras left to list for normal 'instock' sales.
Pre Order Payment
Deposit or Full payment for some item are required for preorder.
Customer will be charged for deposit (20% in most of the Case) at the time they check out. Remaining balance and the Shipping Fees will be paid after the product is launch and before the shipment.
Customer Service will notify you by e-mail to pay for the outstanding fees when the product arrives into our warehouse.
Items will be shipped after the full payment is received
Please do not purchase a preorder item together with in-stock item unless customer agree to ship the preorder item together with the in-stock item
Otherwise in-stock item will be shipped separately with additional shipping fees
KGHobby announce an Estimated Ship Date on the item’s page where you place your order. Customers are encouraged to bookmark this page and check here for shipping updates as the page will initially indicate a portion of the year, or quarter, that the item will be available to ship
Definition of Quarters:
First Quarter (1st Qtr.) – January, February, March
Second Quarter (2nd Qtr.) – April, May, June
Third Quarter (3rd Qtr.) – July, August, September
Fourth Quarter (4th Qtr.) – October, November, December
KGHobby is not responsible for product delays from the manufacturer, we ship as soon as possible when the product arrives into our warehouse.
Can I cancel a preorder?
Yes, you can cancel a preorder anytime with KGHobby. A 15% administration charge of the item price will be charged on cancellation. Please email us at firstname.lastname@example.org with your order no. for cancellation request
For any question please contact us via email at email@example.com